Ben is a dynamic technical and business writer with 15+ years of experience in the field for various industries such as financial service organizations, FinTech companies, IT, and Retail. Competent in both business and process analysis, with a focus on process improvement.

To contact Ben with questions about his professional history, please use the Contact page.

Technical Communications Specialist / Business Process Modeling & Analysis Specialist
First Command Financial Services, LLC

• Elicited information from various teams (Finance, Operations, Compensation and Recognition, etc.) to document business processes for IRA transfers, Financial Advisor compensation, loan origination, collection efforts, and other financial services.
• Created detailed, multi-level process maps using the Business Process Model and Notation (BMPN) and standard flow-chart formats.
• Created process narratives for current state processes – identifying process triggers, pain points, risks – for overhaul of antiquated Compensation and Recognition system for Financial Advisors responsible for millions of dollars of payout, annually.
• Worked with consultants to implement and communicate new high-level strategic objectives and key performance indicators (KPIs).
• Lead teams through Strategyzer Business Model Canvas methodology after completion of Strategyzer Coach Academy.
• Participated in strategic plan writing and development for 2024 3-year strategic plan.
• Worked with consultants to implement and communicate new high-level strategic objectives and key performance indicators (KPIs).

Sr. Technical Writer / Systems Analyst II
Elevate Credit, LLC

• Created an in-depth technical guide on customer-facing website for flagship loan product, RISE.
• Worked with IT support teams to document disaster recovery process from failover of datacenter A to B through to resumption of normal operations.
• Wrote extensive documentation (including requirements) on change in statement presentation from static to dynamic while ensuring that statements met regulatory requirements.
• Created runbooks, user guides, how-to documents, quick guides, process flow diagrams, etc., maintained through SharePoint.
• Developed IT-wide documentation standards, style guide, versioning requirements, dynamic templates in Word, and cross-department document sharing.

Freelance Commercial Copywriter / Editor

• Business writing (employee handbook for small grocery business, business communications for major area corporation).
• Publication content for Innovative Home magazine.
• Created monthly newsletters for CPA association.
• Created “how to” user guide for CPA association membership website.
• Marketing content (website copy, white papers, newsletters).
• Story- and copyeditor for YA novel.

Editorial Associate
Thompson Reuters

• Edited online continuing professional education courses for CPAs.
• Wrote / modified questions for courses covering tax law.
• Ensured courses, review questions, and test questions complied with instructional design principles and strict quality assurance service guidelines.
• Designed, laid out, and published 200+ courses in XML.

Technical Writer / QA Analyst
Pier 1 Imports

• Created inline help documentation for a new time and attendance software system, in compliance with individual state labor laws.
• Created and edited business requirements documents and user manuals.
• Performed and automated QA testing on business applications.